Terms & Conditions

Welcome to Dr. Shawana Mufti / DSM. These Terms & Conditions govern your access to and use of www.drshawanamufti.com, including our website, online shop, consultation-related services, educational content, and other services available through the website.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website or its services.

1. About Our Website

The website is operated by Dr. Shawana Mufti / DSM and provides information and services relating to women's health, hormonal wellness, healthcare consultations, educational resources, and wellness products.

The website may include:

• Healthcare and wellness information
• Educational articles and blog content
• Consultation-related information
• Clinic information
• Wellness and healthcare products
• Online shopping and ordering functionality
• Contact and inquiry forms

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the website's operation or security.
• Introduce malicious software, viruses, or harmful code.
• Copy, reproduce, or distribute website content without authorization.
• Use automated systems to access or scrape the website in a way that negatively affects its operation.
• Submit false, misleading, or inaccurate information.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

3. Medical and Healthcare Disclaimer

The information provided on this website is intended for general educational and informational purposes.

Website content, including:

• Blog articles
• FAQs
• Product descriptions
• Educational materials
• Health-related information

should not be considered a substitute for individualized medical advice, diagnosis, or treatment.

Every individual's health circumstances are different. You should consult an appropriately qualified healthcare professional regarding your specific medical condition, symptoms, medications, treatment, or healthcare decisions.

Do not rely solely on information provided through this website to diagnose or treat a medical condition.

If you are experiencing a medical emergency, seek immediate medical assistance through the appropriate emergency services.

4. Consultations and Appointments

Information available on the website may allow you to request or inquire about consultations and healthcare services.

Submitting an inquiry or appointment request does not automatically guarantee an appointment.

Appointments may be subject to:

• Availability
• Confirmation by the clinic or healthcare team
• Applicable consultation procedures
• Other requirements communicated to you

You are responsible for providing accurate information when requesting a consultation.

Any medical advice or treatment provided during an actual consultation is based on the information available to the healthcare professional at that time and is separate from general information published on the website.

5. Products and Online Orders

Our website may offer wellness, healthcare, skincare, supplement, or other products for purchase.

Product information may include:

• Product name
• Product images
• Product description
• Ingredients or specifications where applicable
• Price
• Availability
• Usage information

We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.

However, product packaging, appearance, availability, or other details may occasionally differ from information or images displayed online.

6. Product Prices and Availability

Prices and product availability displayed on the website may change without prior notice.

We reserve the right to:

• Update product prices.
• Change product availability.
• Correct pricing or product information errors.
• Discontinue products.
• Limit quantities where necessary.

A product being displayed on the website does not necessarily guarantee that it will remain available at the time you place an order.

7. Orders and Order Confirmation

When you place an order through the website, you are submitting a request to purchase the selected products.

After receiving an order, we may review the order details and confirm its acceptance.

An order may be cancelled or declined where appropriate, including circumstances such as:

• Product unavailability.
• Incorrect pricing or product information.
• Incomplete customer information.
• Suspected fraudulent activity.
• Payment issues.
• Delivery limitations.

If an order cannot be fulfilled after payment has been received, the applicable refund process will be communicated to you.

8. Payment

Where online payment is available, payments may be processed through third-party payment providers.

You agree to provide accurate billing and payment information.

We are not responsible for technical failures or security issues originating from third-party payment providers, although we will reasonably assist with transaction-related issues where appropriate.

Where an alternative payment method is provided, payment instructions displayed during checkout must be followed.

9. Shipping and Delivery

Orders are delivered to the address provided by the customer during checkout.

You are responsible for ensuring that your delivery information is accurate and complete.

Delivery times may vary depending on:

• Delivery location
• Product availability
• Courier operations
• Weather or other external circumstances
• Public holidays
• Other circumstances outside our reasonable control

We will make reasonable efforts to process and dispatch orders within the applicable timeframe, but delivery dates may not always be guaranteed.

10. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are subject to our applicable Refund / Return Policy.

As our products are specially compounded and have a limited shelf life, returns or exchanges are only permitted within 10 days of delivery.

No returns, exchanges, or refunds will be accepted after 10 days from the date of delivery.

To qualify for a return or exchange within the 10-day period, the product must meet the applicable return conditions. Products that have been used, opened, improperly stored, or damaged after delivery may not be eligible due to safety, hygiene, and product-quality considerations.

If an order arrives damaged, incorrect, or incomplete, please contact us as soon as possible within the 10-day period and provide the relevant order details and supporting photographs, where applicable.

Customers are advised to review the applicable return and refund conditions before completing their purchase.

11. Product Usage and Customer Responsibility

Customers are responsible for reading and following the product information, instructions, warnings, and recommendations provided with a product.

You should consult an appropriate healthcare professional before using a healthcare, hormonal, supplement, or other product where professional advice is appropriate.

Do not use a product for a purpose other than its intended use.

If you experience an unexpected or serious reaction to a product, discontinue use where appropriate and seek qualified medical advice.

12. Educational Content

Our website may publish articles, blogs, guides, FAQs, and other educational resources relating to women's health, hormones, menopause, wellness, and related topics.

This content is provided for educational purposes and may not reflect every individual's circumstances.

Healthcare information can change over time. We do not guarantee that every educational article will always reflect the latest medical research, recommendations, or clinical guidelines.

You should obtain professional medical advice for decisions relating to your individual health.

13. Intellectual Property

Unless otherwise stated, the content available on this website, including:

• Logos
• Branding
• Text
• Images
• Graphics
• Product presentation
• Blog content
• Website design
• Other original materials

is owned by or used with permission by Dr. Shawana Mufti / DSM.

You may access and use the website for personal and lawful purposes.

You must not reproduce, republish, distribute, modify, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

14. User-Submitted Information

If you submit information through contact forms, consultation requests, reviews, messages, or other website functionality, you are responsible for ensuring that the information you provide is accurate and lawful.

You should not submit:

• False information.
• Information belonging to another person without authorization.
• Malicious content.
• Unlawful material.

The handling of personal information is governed by our Privacy Policy.