Privacy Policy

At Dr. Shawana Mufti / DSM, we respect your privacy and are committed to protecting the personal information you share with us through our website, clinics, consultation forms, online shop, and other services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

By accessing or using www.drshawanamufti.com, you acknowledge that you have read and understood this Privacy Policy.

1. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Personal Information

When you contact us, request a consultation, place an order, or submit a form, we may collect:

• Full name
• Email address
• Phone number
• Delivery or billing address
• City and country
• Information provided in consultation or contact forms
• Information you voluntarily provide when communicating with our team

Order and Purchase Information

When you purchase products through our online shop, we may collect information necessary to process and fulfill your order, including:

• Customer name
• Contact information
• Shipping and delivery details
• Products ordered
• Order amount
• Order status
• Payment-related information necessary to process or verify your transaction

Our website currently provides online shopping and checkout functionality for DSM wellness and healthcare products.

Payment card information: Where payment processing is handled by a third-party payment provider, payment card details may be processed directly by that provider according to its own privacy and security practices.

2. Health and Consultation Information

Because Dr. Shawana Mufti's services include women's health, hormone health, BHRT, menopause care, and related consultations, users may voluntarily provide health-related information when requesting or discussing medical services.

Such information may include information you choose to provide regarding:

• Symptoms or health concerns
• Medical history
• Current medications or treatments
• Hormonal health
• Menopause or perimenopause concerns
• Laboratory or diagnostic information
• Other information relevant to your consultation

Please do not submit highly sensitive medical information through general website forms unless specifically requested for that purpose.

Where medical information is required for clinical care, it may be handled through appropriate clinical processes separately from general website activity.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your questions and inquiries.
• Process consultation requests.
• Communicate with you regarding appointments or services.
• Process and fulfill product orders.
• Arrange shipping and delivery.
• Provide customer support.
• Respond to product-related questions.
• Improve our website, services, and user experience.
• Maintain website security and prevent fraudulent or unauthorized activity.
• Maintain appropriate business and transaction records.
• Send service-related communications.
• Send marketing or educational communications where permitted and where you have provided appropriate consent.

We do not use your information for purposes unrelated to the services or interactions for which it was collected except where required or permitted by applicable law.

4. Medical Information and Educational Content

The website provides educational information relating to women's health, hormones, menopause, BHRT, wellness, and related subjects.

Information provided through articles, blogs, FAQs, product descriptions, or other educational materials is intended for informational and educational purposes and should not be considered a substitute for individualized medical advice, diagnosis, or treatment.

Our website contains educational resources covering topics such as BHRT, menopause, hormone health, and treatment-related questions.

Please consult a qualified healthcare professional regarding your individual medical condition or treatment decisions.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember user preferences.
• Maintain shopping cart functionality.
• Understand website usage.
• Improve website performance.
• Analyze traffic and user interactions.
• Improve the overall user experience.

Cookies may also be used by certain third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping or other interactive features.

6. Online Shop and Orders

Our website allows users to browse and purchase DSM wellness and healthcare products.

When you place an order, we use the information necessary to:

• Confirm your order.
• Process the transaction.
• Prepare your products.
• Arrange delivery.
• Contact you regarding your order.
• Provide customer support.
• Maintain transaction records.

We do not intentionally collect more personal information than is reasonably necessary to fulfill an order or provide the requested service.

7. Third-Party Services

We may use trusted third-party service providers to support certain website functions, such as:

• Payment processing
• Shipping and delivery
• Website hosting
• Analytics
• Email or communication services
• Website security
• Technical infrastructure

These providers may process information on our behalf only as necessary to provide their services.

Third-party providers may have their own privacy policies and terms, and we encourage users to review them where appropriate.

8. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services.
• Completing orders and transactions.
• Maintaining business records.
• Resolving disputes.
• Meeting legal, regulatory, or accounting requirements.
• Protecting our legal rights and website security.

The specific retention period may vary depending on the type and purpose of the information.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent for certain communications.
• Opt out of marketing communications.
• Ask questions about how your information is used.

Some information may need to be retained where required by law or where necessary for legitimate business or clinical recordkeeping purposes.

11. Marketing Communications

If you receive promotional or educational emails from us, you may unsubscribe using the unsubscribe option provided in the communication or by contacting us directly.

Unsubscribing from marketing communications does not necessarily stop important service-related communications, such as order confirmations, appointment information, or other communications necessary to provide a requested service.

12. Children's Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children through the website without appropriate authorization where required by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.